What is covered
- Any defect in the materials or workmanship of the trailer
- Parts and labour
- For one year from handover
- Repairs by the workshop of the nearest distributor, parts sent free of charge by Food Truck Store
Warranty and care for your food truck trailer.
What the warranty covers, what to check on handover, how to look after your trailer, and who to contact if there is a problem.
The warranty.
Bought directly from Food Truck Store? Here is article 9 of our terms of sale, in plain words.
What is not
- Normal wear and tear
- Use contrary to the instructions, or overloading
- Lack of maintenance
- Impact or accident
- Repairs or modifications made without our agreement
Equipment of other brands
Refrigeration, cooking, axle, coupling: they keep their own brand’s warranty.
No extension
A repair or a replacement does not extend the warranty. The legal warranty against hidden defects applies in all cases.
Bought from a distributor
If you bought through a distributor, their own terms of sale apply.
Check everything on handover.
A visible defect or a difference from your order is reported in writing, with photos, within seven working days of handover. After that, the trailer is deemed to conform.
- 1
Compare with your quote
Layout, format, colour, options, gas bottle box: everything written on it.
- 2
Walk round the trailer
Shell, hatch, stainless steel, sink, fuse box and sockets: open, plug in, try.
- 3
Keep the papers
The European Certificate of Conformity. With a gas installation: have it inspected by a qualified professional in your country, as its rules require, and keep the report.
- 4
Delivered by a carrier?
Note any damage on the delivery note and confirm it to the carrier within three days.
A defect? Don’t have it repaired without our agreement: report it to us and we will assess it. Once the defect is acknowledged, we put it right with a repair, a replacement or a credit note.
Care and maintenance: good habits.
A well-kept trailer saves you nasty surprises in the middle of the season. And lack of maintenance is excluded from the warranty.
Before every trip
Coupling locked on the ball, plug connected, lights and indicators tested, hatch and doors closed.
Tyres and load
Cold pressure as set by the tyre maker, tread and sidewalls checked. Never exceed the gross weight on the registration document.
Brakes of the BOLD 270
It is braked: hook the breakaway cable on before every trip, and have the brakes checked by a professional following the axle maker’s instructions.
Stainless steel and hygiene
Soapy water and a soft cloth, then rinse and dry. No steel wool or neat bleach: both mark stainless steel. Degrease the hood filters often.
Electrics
A socket protected by a residual current device, a suitable extension cable, fully unwound. Repeated power cuts: have the installation checked by an electrician.
Gas installation
Have it installed and inspected by a qualified professional in your country, as its rules require, and close the bottles after service. If you smell gas: turn it off, ventilate, no flame and no electrical device.
Also follow the instructions of the trailer and of your equipment. The brochure of your model, with its dimensioned plan: Chef+L’EssentielFrostBarista
A problem? Who to contact.
Whoever sold you the trailer looks after it: your distributor, or Food Truck Store.
Bought from a distributor
Contact them directly: they know your trailer, your order and your terms of sale.
Find my distributorWarranty repairs near you
The workshop of the nearest distributor carries them out; Food Truck Store sends the parts free of charge. We keep wear parts in stock.
No distributor in your area yet?
With no distributor in your area, Food Truck Store has the repair done by a workshop near you, on a quote it approves. For anything else, Food Truck Store, or our distributor for your country, will get back to you.
Write to us
Your questions about after-sales
One year from handover, against any defect in materials or workmanship, parts and labour, for a trailer bought directly from Food Truck Store (article 9 of our terms of sale). If you bought through a distributor, their terms of sale apply.
One year from handover, parts and labour, as set out in our terms of sale. Warranty repairs are done by the workshop of the nearest distributor, with the parts sent free of charge by Food Truck Store. With no distributor in your area, Food Truck Store has the repair done by a workshop near you, on a quote it approves. Equipment of other brands (refrigeration, cooking, axle, coupling) keeps its own brand’s warranty.
Equipment of other brands, such as refrigeration, cooking, the axle or the coupling, keeps its own brand’s warranty (article 9 of our terms of sale).
Note the damage on the carrier’s delivery note and confirm it to the carrier within three days. Also report to us in writing, with photos, any visible defect within seven working days of handover: after that, the trailer is deemed to conform (article 6 of our terms of sale).
It depends on your country and on the gross weight: 750 kg for the AIR 220, 1,000 or 1,500 kg for the BOLD 270. Our “Buying from outside France” section, on the range page, sums up the rules country by country, with official sources. Tyres, lights, coupling and brakes are yours to check regularly in any case.
Your distributor: you signed with them, and their terms of sale apply. They look after the warranty and the after-sales service of your trailer.